Returns & Refunds | Anchor

We want you to feel confident ordering from Anchor. If something isn't right with your order, please contact us. We're happy to help.

Returns

We accept returns within 30 days after your order is delivered.

To be eligible for a return, your item must be:

• Unused

• In its original packaging

• In the same condition in which you received it

You'll also need your receipt or order number.

To start a return, contact us at info@anchorwellness.online with your order number and reason for the return. Please contact us before sending an item back so we can provide return instructions.

Items That Cannot Be Returned

We cannot accept returns for:

• Used products

• Gift cards

• Digital or downloadable products

If you have a question about whether your purchase is eligible for return, please contact us.

Damaged, Defective, or Incorrect Orders

If your order arrives damaged, defective, or you receive the wrong item, please contact us as soon as possible.

Include your order number and, when possible, a photo showing the issue. We'll review it and work with you to make it right.

Exchanges

We replace physical products that arrive defective or damaged. Contact us at info@anchorwellness.online and we'll help you with the next steps.

If you would like a different product for another reason, please contact us to discuss your return options.

Return Shipping

Customers are responsible for return shipping costs unless an item arrived damaged, defective, or incorrect.

We recommend using a trackable shipping method when returning an item. Anchor cannot guarantee receipt of returned items that cannot be tracked.

Refunds

Once we receive and inspect your return, we'll let you know whether your refund has been approved.

Approved refunds will be issued to your original payment method. Please allow 5–10 business days for the refund to appear on your account after it has been processed. Processing times may vary depending on your bank or payment provider.

Original shipping charges are non-refundable unless the return is due to an error on our part.

Need Help?

We're a small business, and we care about the experience you have with Anchor. If you have a question about an order, return, or product, please reach out.

Email: info@anchorwellness.online

We'll be happy to help.